Frequently Asked Questions

Paintless dent repair in Austin typically costs $75–150 for small door dings, $150–400 for medium dents, and $500–2,000+ for extensive hail damage or large dents. The final price depends on the size, depth, location, and number of dents.

Factors that affect PDR cost include:

• Dent size and depth
• Location on the vehicle (roof and quarter panels are harder to access)
• Number of dents (hail damage can involve 50–200+ dents)
• Panel accessibility (some dents require removing interior trim or lights)

We provide free estimates after inspecting your vehicle. If you're filing an insurance claim, most customers pay only their deductible. Learn more on our paintless dent repair page.

Hail damage repair typically takes 3–5 days for minor damage (10–20 dents) and 1–2 weeks for severe damage (100+ dents). The timeline depends on the number of dents, panels affected, and insurance approval process.

After a major hailstorm, body shops can get backed up for weeks, so scheduling your repair early is important. We prioritize hail damage repairs to minimize your wait time. See our hail damage repair page for more details.

Yes, insurance typically covers paintless dent repair if you have comprehensive coverage (for hail damage) or collision coverage (for accident-related dents). Most insurers prefer PDR because it's less expensive than traditional bodywork.

Here's how it works:

• You file a claim with your insurance company
• We provide a detailed repair estimate
• Your insurer reviews and approves the estimate
• You pay your deductible (typically $500–$1,000)
• Insurance covers the remaining cost

We work directly with your insurance company and handle the claims process for you.

Yes, severe hail damage can total a car if repair costs exceed 70–80% of the vehicle's actual cash value (ACV). This is more likely with older vehicles or when hail causes extensive damage to multiple panels.

If your car is totaled:

• The insurer pays you the actual cash value minus your deductible
• You can choose to keep the vehicle (with a salvage title) or surrender it
• If you keep it, you can still have it repaired, but it will have a salvage/rebuilt title

We can help you understand your total loss settlement and provide repair estimates for both scenarios. Learn more on our hail damage repair page.

Yes, we provide Tesla battery pack diagnostics and module replacement for Model 3, Y, S, and X vehicles in Austin. We can often replace individual battery modules instead of the entire pack, which significantly reduces cost.

Our Tesla battery services include:

• High-voltage battery diagnostics
• Individual module replacement
• Battery thermal management troubleshooting
• Charging system diagnostics

If battery damage is caused by a collision, insurance may cover the replacement. Learn more on our Tesla repair page.

PDR (paintless dent repair) removes dents by massaging the metal back into shape from behind the panel, preserving your factory paint. Traditional bodywork involves sanding, filling, and repainting the damaged area.

Why PDR is often better:

• Faster: PDR takes days, not weeks
• Cheaper: 50–70% less expensive than traditional body repair
• Preserves Value: Factory paint stays intact, which matters for resale
• No Paint Issues: No risk of color mismatch, overspray, or paint defects

PDR works best when the paint isn't cracked or chipped. If your damage doesn't qualify for PDR, we offer full collision repair and paint services.

No, Texas law gives you the right to choose where your vehicle is repaired. Your insurance company may suggest a "preferred" or "direct repair" shop, but you are not required to use them.

You have the legal right to choose Complete Collision & PDR Crew — or any licensed repair facility — for your collision repair. Your insurer cannot:

• Force you to use a specific shop
• Penalize you for choosing your own shop
• Refuse to pay a legitimate claim because you didn't use their preferred shop

We work with all major insurance companies and handle the claims process directly, so choosing us won't complicate your claim.

Loaner car availability varies. Contact us at (512) 891-4008 to discuss your specific situation and rental coverage options.

If your insurance policy includes rental coverage, we can help coordinate a rental vehicle while your car is being repaired. If you don't have rental coverage, we can discuss alternative transportation options.

We serve the greater Austin metro area, including:

• Austin (North, South, East, West)
• Round Rock
• Cedar Park
• Pflugerville
• Leander
• Georgetown
• Manor
• Hutto

Our shop is located at 12225 Roxie Dr, Austin, TX 78729 in North Austin, just off I-35 and convenient to Round Rock and Cedar Park.

Yes, we provide free estimates for all services. You can call us at (512) 891-4008, visit our shop at 12225 Roxie Dr, or contact us online to schedule an inspection.

During your estimate, we'll:

• Inspect the damage thoroughly
• Explain your repair options (PDR vs. traditional body work)
• Provide a detailed, itemized quote
• Answer all your questions
• Help you understand your insurance coverage